PLEASE NOTE: All order numbers with StressFreePrint will start with the letters SFP- followed by 6 digits. If your order number does not start SFP- then your order is unlikely to be with StressFreePrint and we will be unable to assist with your cancellation.
If you want to cancel an order, you will need to let us know before your order is put into production. Once the print process begins, any materials used up to the point of cancellation may be non-refundable.
However, this means we will only charge for any materials we've used up to that point, so you will still receive a partial refund.
How will I know if my order is in production?
We will send you an email once your order is put into production, and you can also find out the status of your order via your account dashboard.
If you inform us that you wish to cancel your order before it is put into production, you will receive a full refund.